Privacy Policy

Introduction

At Casino Elite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We understand that privacy is fundamental to building trust, and we take this responsibility seriously.

This policy applies to all information collected through our website, mobile applications, and any related services. By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when registering on our platform, expressing interest in our services, or contacting us directly. This may include your name, email address, phone number, date of birth, and payment information. We also collect information necessary to verify your identity and comply with legal requirements.

Automatic Data Collection

When you visit our website, we automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, access times, and the pages you view. We use cookies and similar technologies to enhance your browsing experience and analyze website traffic patterns.

Gaming Data

We collect data related to your gaming activities, including game preferences, betting patterns, session duration, and transaction history. This information helps us provide personalized recommendations, detect suspicious activities, and ensure fair gaming practices across our platform.

How We Use Your Information

Service Provision

We use your personal information to provide, maintain, and improve our services. This includes processing transactions, managing your account, providing customer support, and delivering personalized gaming experiences. We also use your information to communicate important updates about our services and your account.

Security and Compliance

Your information helps us maintain platform security, prevent fraud, and comply with legal obligations. We monitor activities to detect suspicious behavior, verify user identities, and ensure responsible gaming practices. This includes age verification, anti-money laundering checks, and adherence to gaming regulations.

Marketing and Communications

With your consent, we may use your information to send promotional materials, special offers, and updates about our services. We respect your preferences and provide easy opt-out mechanisms for all marketing communications. You can manage your communication preferences through your account settings at any time.

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services to you. These providers are contractually bound to protect your information and use it only for the purposes we specify. This includes payment processors, identity verification services, and customer support platforms.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request. This includes compliance with gaming licenses, anti-money laundering regulations, and tax reporting requirements. We will notify you of such disclosures unless prohibited by law or when disclosure is necessary to protect our rights or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice of any such change in ownership or control of your personal information and ensure that the new entity adheres to this Privacy Policy or provides equivalent protection.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption of sensitive data, secure socket layer (SSL) technology, firewalls, and regular security audits. We maintain strict access controls and employee training programs to ensure data protection.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We continuously update our security measures and respond promptly to any potential vulnerabilities. We recommend that you also take steps to protect your account, including using strong passwords and keeping your login credentials confidential.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

Your Privacy Rights

Access and Correction

You have the right to access, update, and correct your personal information at any time through your account settings. If you need assistance accessing or modifying your information, please contact our customer support team. We will respond to your requests promptly and provide clear information about any limitations that may apply.

Data Portability and Deletion

You may request a copy of your personal information in a portable format or request deletion of your data, subject to legal and contractual obligations. We will process such requests within the timeframes required by applicable law. Please note that certain information may need to be retained for legal compliance or legitimate business purposes.

Marketing Preferences

You can opt out of marketing communications at any time by using the unsubscribe links in our emails, adjusting your account preferences, or contacting us directly. Even if you opt out of marketing communications, we may still send you important account-related information and service updates that are necessary for your use of our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. Cookies are small data files stored on your device that help us remember your preferences and improve our services. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain website functionality.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Our cookies serve various purposes, including authentication, security, preference storage, and analytics. We also use third-party analytics tools to understand how users interact with our website and improve our services.

For detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy. We are transparent about our tracking practices and provide you with the tools to control your privacy preferences according to your comfort level.

International Data Transfers

As a global platform, we may transfer your personal information to countries other than your country of residence. These transfers are necessary to provide our services and are conducted in accordance with applicable data protection laws. We ensure that adequate safeguards are in place to protect your information during international transfers.

When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other appropriate safeguards recognized by data protection authorities. We work only with service providers who demonstrate adequate levels of data protection and are committed to maintaining the security of your personal information.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. If we become aware that we have collected information from someone under the appropriate age, we will take immediate steps to delete that information from our systems.

Parents and guardians should monitor their children's internet activities and help enforce this policy by instructing their children never to provide personal information through our website without permission. If you believe we have collected information from someone underage, please contact us immediately so we can address the situation appropriately.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website, email, or other appropriate communication channels. The updated policy will be effective from the date of publication unless otherwise specified.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. If you disagree with any changes, you may discontinue using our services.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels. We are committed to addressing your inquiries promptly and transparently. Our privacy team is available to assist you with any privacy-related matters.